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This document answers the most important questions connected
with billing:
How do I pay?
You may have a possibility to choose between these types
of payment:
- Trial - depending on the plan, trial registration
may be disabled. If you don't like the services, you won't
have to pay anything. If you like them and decide to become
a pay user, you will be charged for the services you have
used during the trial period. When the trial period expires,
your account gets suspended and you receive a notification.
How do I become a pay user?
- PayPal / WorldPay / 2CheckOut /
GestPay / PaySystems - these systems offer
a web interface to make payments
manually.
How Do I Create A Billing Profile?
Billing profile is the collection of details used to contact
you on financial or related matters. You can have several
billing profiles and use them in turn, activating the one
you would like to be charged.
You can share one billing profile between your accounts,
if you have more than one. This means you can pay with one
card / receive bills at one address for all your accounts.
Settings are configured individually for each billing profile.
If you sign up as a trial user, no billing profile is created.
The system, however, keeps track of all your purchases and
includes them into your bills available in the Online
Invoice.
To edit a billing profile, click Billing Info on
the control panel home page. You would be taken to a page
similar to this:
- Edit Billing Profile: After the edit, the old
data will be preserved in an old billing profile.
- Receive the invoice by e-mail?: With this option
ON, you will receive invoices that will inform you of
accruals, charges and your current balance status.
- Change Billing Profile: If you activate an alternative
billing profile, the current one becomes deactivated.
- Delete Billing Profile: Permanently delete the
billing profile you don't need any more.
How do I become a pay user?
If you are a trial user, you will get this window at the
end of the trial period:
This means you need to become a pay user. For this, all
you need to do is create a billing
profile using the Billing Profile utility.
- Check payments: You need to send a check payment
for the amount due plus, if possible, an amount to cover
possible future costs. After the administrator receives
your payment and credits it to your account, you will
become a pay user.
- Credit card payments: If the credit card is valid,
the outstanding amount is charged, and you will become
a pay user.
In either case, if the account was suspended, it resumes.
How do I pay with web based payment systems?
If you choose to pay with a web based payment system such
as PayPal or WorldPay, you need to make an advance payment
not less than the registration fee:
- Create a billing profile
with a web based payment system if you haven't yet. A
section with the amount due appears at the bottom of the
billing info page.
- Click submit query. You'll be redirected to this
gateway web interface to make the payment. You may have
to create an account if you don't have one.
- Submit the payment. If the money is successfully charged
to the credit card, the control panel receives a confirmation
and the payment gets registered.
- Give your web host some time to processes the payment
and enable the account. You will receive a welcome email
upon account activation.
Since you pay outside the control panel, your credit card
info won't be stored in your billing profiles and billing
info won't show in the control panel.
How Do I Enable Automatic Email Invoicing?
To receive invoices by email, do the following:
- Click Billing Info on the control panel home
page.
- On the page that shows, click the OFF icon to
Enable Receiving the invoice by e-mail. With this
option on, you will receive invoices by email.
When Do I Pay?
Upon the account activation, your new billing period opens.
It defines WHEN the system charges the fees. For fee types
see Online Price.
A new billing period opens:
- when your account is activated after signup
- when your suspended account gets resumed
- when you switch to another plan
- when you change your billing period
A billing period closes:
- when you quit hosting
- when your account gets suspended
- when you switch to another plan
- when you change your billing period
Changing Billing Period
Your hosting plan may be configured to allow you to switch
between billing periods of different length, price and discount
policies. To change your billing period, on the control
panel home page click the Change icon next to Billing
Period in the info/control area on the left. You will
be taken to the page with a drop-down box that lists all
the billing periods you can switch between.
What Do I Pay For?
To see your plan's prices, click Online Price on
the control panel home page. The following table will appear:
- Free: the minimum number of units you initially
get for free.
- In Use: the number of units you are currently
using.
- Max: the maximum number of units you can have.
- Setup: single-time amount payable at the moment
when a unit of this specific resource is purchased beyond
free units.
- Recurrent: the amount payable at the beginning
of each payment period for this type of resource. If a
resource is purchased in the middle of the payment interval,
the recurrent fee is calculated for the period from this
moment to the end of the payment interval. Recurrent fee
is refundable adjusted for refund percentage (see below).
- Usage (i.e. extra): payment for every unit of
this resource used over the set quota. It is charged:
- at the end of each billing period;
- when you change to a different plan;
- when you delete this resource, in which case it is calculated
for the period from the beginning of the payment interval
to the moment of resource deletion or plan change.
Usage fee is nonrefundable.
- Refund Percentage: If you
delete this resource, you will be returned recurrent fee
adjusted for the refund percentage for the days left to
the end of the current billing period when you quit using
the resource.
E.g.: Your billing period is 1 month long. It started
on November 1 and will be closed on November 30. Recurrent
fee for dedicated IP is $3. At the beginning of your billing
period you were charged $3 for dedicated IP. On November
10 you are switching to shared IP. With 10% refund you
will get back $0,2.
Refund is calculated according to the following formula:
money to be refunded = (recurrent fee x time left to
the closure of the billing period)/ duration of the billing
period.
IMPORTANT: Refunds are not placed on credit card
accounts. Instead, money is either put on your hosting
account balance or is sent to you by check.
Empty Fees fields mean that nothing is charged for
this resource. If all fields for a specific resource are
empty, this resource is completely free.
Billing is the same for most resources. However, some resources
have a special nature that requires a different billing
scheme:
| |
Standard resources |
Dedicated IP Address |
Traffic
(all kinds) |
| Free |
Units that you get for free |
Number of dedicated IPs that you get for free |
GB of traffic you don't pay for |
| In Use |
Units you are currently using |
Number of dedicated IPs you are currently using |
Prorated GB of traffic booked for the current
billing month. The billing month can start on any
day of the calendar month |
| Max |
N/A |
Maximum number of dedicated IPs you can have |
N/A |
| Setup |
N/A |
Charged when you purchase a new dedicated IP beyond
free units |
N/A |
| Recurrent |
Charged at the beginning of each billing period for
each unit beyond free units |
Charged at the beginning of each billing period for
each dedicated IP beyond free units |
Charged once at the beginning of the billing period
for the difference between the limit and the free units.
This is what you pay for 1 GB of additionally booked
traffic |
| Usage |
Charged at the end of each billing period for each
unit beyond free units |
Charged at the end of each billing period for each
dedicated IP beyond free units |
Charged at the end of each month of the billing period
for the prorated amount you run up beyond the limit |
| Refund |
% of the recurrent fee for the remaining part of the
billing period debited to your account when you cancel
he resource |
% of the recurrent fee for the remaining part of the
billing period debited to your account when you switch
to shared IP or otherwise cancel this resource |
% of the recurrent fee for the remaining part of the
whole billing period |
How do I view my billing history?
To see your charges by billing profiles for one account,
click Online Invoice on the control panel home page.
An invoice consists of consequent bills:
Balance shows how much money you have on your balance.
A negative balance shows how much you owe for the services
used. This is usually appropriate for users who pay by check
and for credit card users whose credit cards failed to be
charged.
Credit restricts your ability to buy new resources
in case your credit card fails to be charged or you have
run out of your 'check' money.
- Description: the name of your current account.
- Amount: the amount accrued for the billing period.
This amount consists of accruals for all resources, including
the setup, recurrent and usage fee. However, it does not
include or depend on factual charges, nor is it related
to debits and credits to the account. For example, if
you were accrued $10 setup fee, the Amount will show $10.00,
even if your credit card has been immediately credited
by this amount.
- From: the beginning of the payment period.
- To: the end of the payment period. In the example
illustrated above, Opened means that the billing
period has not finished.
A new bill is created for every new payment interval The
initial setup fee is put in a separate bill.
To view details of any bill in the invoice, click its Description
in the first column. The picture below illustrates details
of the initial setup bill:
Total shows the amount due for factual services
offered. It does not include most of the items highlighted
by yellow, such as items that were immediately charged off
the credit card, credits or debits to the account balance
by the administrator, etc.
*To get a printable version of your bill, click the Printer
icon in the bill header which will open it in a separate
window suitable for immediate printout (version 2.08 and
higher).
How Do I View My Overall Charges?
To view charges for all your accounts, click Online
Summary Invoice on the control panel home page then
select the billing profile. If you are just starting with
your account, you will see something like this:
Select the profile from the box and press the Get Invoice
button.
The Online Summary Invoice page will display your bills
for all accounts.
How Can I Get My Money Back?
You can claim all your recurrent payments back if you decide
to quit hosting during the MoneyBack period. Mind that the
setup and usage fees for any resources are usually not returned.
Not all plans allow to claim money back. To find out whether
this feature is available under a plan, go to the signup/login
page and click the link that says: To compare available
hosting plans and price schemes, please click here.
In the form that appears, check the boxes to the plans you
want to compare or click the Plan group link to compare
grouped plans and their price schemes. In the first section
of the chart that appears find Money Back Guarantee.
To claim the money back, click Money Back on the
control panel home page. The following page will appear:
After you click the first link, your account will be suspended:
The amount due will be sent by check to the address you
specified in the Billing Info.
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